Refund Policy

1. Overview

At AI Universal Generator, we strive to provide the best AI content generation services. We understand that sometimes our service may not meet your expectations, and we offer a fair refund policy to ensure customer satisfaction.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all first-time purchases. If you are not satisfied with our service, you can request a full refund within 7 days of your purchase.

Eligibility Criteria:

• The request must be made within 7 days of the original purchase date
• You have not used more than 20% of your purchased credits
• This is your first purchase on our platform
• The purchase was made directly through our website

3. Subscription Refunds

Monthly Subscriptions:

• Refunds are available within 48 hours of renewal if no credits have been used
• No refunds for partially used months
• You can cancel anytime to prevent future charges

Annual Subscriptions:

• Full refund within 14 days if less than 10% of credits have been used
• Pro-rated refund available within 30 days
• No refunds after 30 days

4. Non-Refundable Items

The following are not eligible for refunds:

• Credits that have been fully or mostly consumed (over 80% usage)
• Purchases made more than 7 days ago (for one-time purchases)
• Custom enterprise plans (governed by separate agreements)
• Add-on features or additional credit purchases
• Accounts that have violated our Terms of Service

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at [email protected] with your order details
2. Provide Information: Include your order number, email address used for purchase, and reason for refund
3. Wait for Review: Our team will review your request within 24-48 hours
4. Refund Processing: Approved refunds will be processed within 5-7 business days

6. Refund Processing Time

Once your refund is approved, processing times vary by payment method:

• Credit/Debit Cards: 5-7 business days
• PayPal: 3-5 business days
• Stripe: 5-10 business days
• Cryptocurrency: Non-refundable

Please note that your bank or payment provider may take additional time to process the refund and credit your account.

7. Partial Refunds

In certain situations, we may offer partial refunds:

• If you've used between 20-50% of your credits, you may receive a 50% refund
• For annual subscriptions canceled within 30 days, pro-rated based on usage
• Technical issues on our end that prevented service usage

8. Disputes and Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card company. Chargebacks harm our business and may result in:

• Immediate account suspension
• Loss of all remaining credits
• Inability to make future purchases
• Collection proceedings for disputed amounts

9. Service Credits

Instead of a refund, we may offer service credits for:

• Service outages or technical issues
• Quality issues with AI generation
• First-time customer complaints

Service credits do not expire and can be used for any of our services.

10. Contact Information

For refund requests or questions about this policy, please contact us:

11. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our service after any changes indicates your acceptance of the new policy.

12. Legal Rights

This refund policy does not affect your statutory rights as a consumer. You may have additional rights under your local consumer protection laws.